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RAMCare Information

What is RAMCare?

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RAMCare is a service package available for URI students from the RAM Computers store. In-room, carry-in service and unlimited labor for hardware and any software repairs such as viruses, spyware and other malware are covered. If your system no longer has an active manufacturer's warranty you can still benefit from RAMCare coverage but you'll be responsible for the cost of any parts. 

What does RAMCare include?

Loaner laptops

If your system is down for a hardware repair, we'll lend you a replacement laptop for the duration of the repair. If your computer is out of warranty when it breaks, we'll lend you a replacement for up to 3 weeks to give you time to decide whether to repair or replace it. You also eligible to borrow iPads for class projects and presentations.

On-Site Service

Some difficulties are easier solved with on-site attention. If you're living on-campus, RAM Computers has an team of student techs diagnosing and troubleshooting technology problems 5PM-9PM, Sunday to Thursday. Phone in during store hours and if we can't resolve the problem over the phone, we'll schedule an appointment for an on-site visit. If that doesn't get the job done, RAMCare also includes...

Carry-In Service

Boot problems, blue screens, viruses, software quirks, hardware faults? Checking your computer in for service allows an elite group of technicians to pool their knowledge against your technology complication. Getting matters resolved in a timely manner is important to us; software problems are escalated to our service manager as needed and a loaner computer is the perfect friend while we resolve a hardware problem on your computer.

iPads for Class

Starting in Fall 2013, RAM Computer will be offering loaner iPads to RAMCare customers for class projects and presentations. More details...

What about part(s) cost?

If you purchased a Rhody Ready package from RAM Computers, RAMCare is included for the first academic year. Additionally, all of the Rhody Ready packages are priced with a 3-year warranty from the manufacturer. This allows our technicians to claim warranty parts for the 3 year duration.

If you bought your computer elsewhere and you've purchased RAMCare, check your manufacturer's warranty with your computer. If you do not have part(s) coverage through your computer's manufacturer, a RAM Computers technician will provide an estimate for the part while you do school work with the loaner computer provided. If the cost of the repair outweighs the value of the computer, we'll quote you on a replacement or allow you to use the loaner computer for up to 3 weeks while you shop around.

How do the cost of your services compare?

We have an updated price comparison schema available for you of our prices and the competition.


Purchasing

If you didn't purchase a Rhody Ready computer package, RAM Care is available for $149 and covers you from Sept. 1st to May 31st

RAMCare may be renewed at $99 for Rhody Ready Customers.

Operators are standing by...

We're open Monday - Thursday from 9AM-5PM and Friday from 9-4PM and Saturday 11AM-4PM. Please give us a call at (401) 874-2679 if you have any additional questions and to place your order, or email us for electronic assistance. RAMCare sales are also available online.

 

Rhody Ready Packages


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Packages Include

  • Computer
  • On-Site Installation or Free Shipping Home Early!
  • Microsoft Office University
  • URI Network and Security Configuration
  • RhodyReady Software Preload
  • 1 Year RAMCare Warranty
  • 3 Year Hardware Warranty
  • Discounted Accessories Bundles (optional)